Frequently Asked Questions
Common questions from international buyers, retailers, and importers.
- Do you ship internationally?
- Yes. We accept international and export enquiries. Shipping costs and timelines depend on destination, order size, and product type. Contact us for a quote.
- Are prices listed on the website?
- Most products are priced on request because shipping, customization, and order volume affect the final cost. Submit an enquiry and we will provide a detailed quote.
- What is the minimum order for wholesale?
- Minimum quantities vary by product, typically starting from 25–100 units. Each product page lists the approximate MOQ where applicable.
- Can I request custom sizes or designs?
- Yes. Many of our products can be customized. Visit our Custom Orders page or include your requirements in a product enquiry.
- Where are your products made?
- Our products are handmade in Northeast India — primarily in Meghalaya, Assam, Tripura, and Nagaland — by skilled artisan partners.
- How long does production take?
- Lead times range from 2–10 weeks depending on the product, order size, and whether customization or sampling is required.
- Do you provide samples for wholesale buyers?
- Sample arrangements can be discussed for wholesale and import orders. Mention this in your enquiry and our team will advise on options.
- What materials do you use?
- We work primarily with natural bamboo and cane, occasionally combined with cotton cord, rattan binding, or metal frame rings where needed for structure.